We want every Tron Carplay product to arrive correctly matched and ready for a successful installation. Returns may be requested within 90 days of delivery.
Before returning an item
Email support@troncarplay.com with your order number, vehicle make/model/year, the reason for return, and photos or video if there is a product issue. Do not send an item back without return instructions.
Product fault or our error
If the item is defective, materially different from the order, or we shipped the wrong product, we will cover reasonable authorized return shipping costs and provide a repair, replacement, or refund as appropriate.
Customer-choice returns
If the return results from ordering the wrong model, changed preference, unsuccessful self-installation unrelated to a product defect, or another customer-controlled reason, the customer is responsible for return shipping and any non-refundable carrier or import charges.
Return condition
Items should be returned with the main unit, cables, accessories, manuals, and original packaging when reasonably possible. Damage caused by misuse, unauthorized modification, incorrect wiring, physical impact, liquid exposure, or installation outside the supplied guidance may reduce or eliminate the refund.
Refund timing
Approved refunds are issued to the original payment method after the returned product is received and inspected. Bank or payment-provider processing time is outside our control. Original expedited shipping and third-party installation charges are not refundable unless required by law or agreed by us in writing.
Cancellations
Contact us as soon as possible to request cancellation. An order that has already entered fulfillment or shipped may need to follow the return process.
Last updated: August 18, 2026