Refund policy

Returns & Refund Policy

Contact Tron CarPlay within 30 days of delivery to request a return authorization. Do not send products back without authorization, because the return destination and instructions can vary by product.

Return condition

Items should be unused, uninstalled and returned with their original packaging, accessories, cables, manuals and protective materials. Products showing installation damage, cut wiring, coding changes, missing components, misuse or physical damage may not qualify for a full refund.

Compatibility

Customers are responsible for checking the vehicle model, year, infotainment system and product requirements before ordering. We strongly recommend contacting us with vehicle and dashboard details when compatibility is uncertain.

Return shipping

Unless the item is confirmed defective or incorrect, return shipping costs are normally the customer鈥檚 responsibility. Original shipping charges and import-related fees may be non-refundable where permitted by law.

Inspection and refunds

Approved returns are inspected after receipt. Eligible refunds are issued to the original payment method. Bank and payment-provider processing times vary. This policy does not limit any mandatory consumer rights that apply in your location.